At Zorlin Apparel LLC, we want you to feel confident when shopping for women’s clothing. If you are not completely satisfied with your purchase, our Refund and Return Policy explains the conditions and procedures for requesting a return, refund, or exchange.
Please review the following terms carefully before submitting a return request.
1. Return Window
We accept eligible return requests within 30 days of the delivery date.
To qualify for a return, you must contact us within this 30-day period and receive return instructions from our customer support team before sending the item back.
Items returned without prior authorization may experience processing delays or may not be accepted.
2. Return Eligibility
To be eligible for a return, items must meet the following conditions:
Items must be unused, unworn, unwashed, and in their original condition.
Items must be returned with their original tags, packaging, and accessories, where applicable.
Items must not be damaged, altered, or improperly handled after delivery.
Proof of purchase, such as an order confirmation or order number, must be provided.
The return request must be submitted within the 30-day return window.
For hygiene and product-protection reasons, certain items may be ineligible for return where permitted by applicable law, including items that cannot reasonably be resold due to their condition or applicable hygiene restrictions.
Items that have been worn, washed, damaged through customer use, altered, or otherwise made unsuitable for resale may be refused for return, except where the issue is attributable to a product defect or other circumstances protected by applicable law.
3. How to Request a Return
Please follow the steps below to initiate a return:
Step 1: Contact Customer Support
Email apparel@zorlinapparel.shop with your order number, the name of the item you wish to return, and the reason for your request.
Step 2: Receive Return Instructions
Our customer support team will review your request and provide return instructions, including confirmation of eligibility and any additional information needed.
Step 3: Prepare Your Package
Pack the eligible item securely and include the relevant order information. Please ensure that the item is protected during transportation.
Step 4: Ship the Return
Send the package to the return address provided below or to the alternative return address specified by our customer support team in writing. We recommend retaining your shipping receipt and tracking number.
Step 5: Return Inspection
After the returned item arrives, our team will inspect its condition and confirm whether the return meets the applicable requirements.
Please do not send returns before receiving instructions from our customer support team.
4. Return Address
Please use the following return address after your return request has been approved:
Please note that this address is the company’s listed address. Before publishing this policy, please confirm that it is authorized and suitable for receiving customer return shipments. If a different returns facility is used, provide that facility’s verified address to customers before they ship their items.
5. Refund Conditions and Processing Time
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
For approved returns:
Refunds will generally be issued to the original payment method used for the purchase.
Refund processing will generally be completed within 3–5 business days after the returned item has been received and the return has been approved.
The time it takes for the refund to appear in your account may vary depending on your payment provider or financial institution.
Original shipping charges, if any, may not be refundable for returns based on personal preference, except where required by applicable law.
If a refund is declined, we will explain the reason where appropriate and permitted by law.
If you have not received your refund after the expected processing period, please contact us at apparel@zorlinapparel.shop with your order number.
6. Exchanges
We accept exchange requests for eligible items, subject to product availability and approval.
Exchanges may be requested for reasons such as selecting a different size or receiving an item that does not meet the applicable product requirements.
Provide your order number, the item you wish to exchange, the reason for the request, and your preferred replacement size or item.
Wait for confirmation and return instructions from our customer support team.
Return the original item in accordance with the approved instructions.
Once the returned item has been received and inspected, we will arrange the exchange if the requested replacement is available.
If the requested replacement is unavailable, our team will contact you to discuss available alternatives or an appropriate refund where applicable.
Exchange processing generally begins after the returned item has been received and approved. The time required to deliver the replacement depends on product availability, processing, and shipping conditions.
7. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.
Clear photographs showing the damage, defect, or incorrect item, where applicable.
We will review the information and provide instructions for resolving the issue. Depending on the circumstances, the available resolution may include a replacement, exchange, refund, or another appropriate remedy.
For confirmed quality issues or fulfillment errors, Zorlin Apparel LLC will cover reasonable return shipping costs or provide an appropriate return arrangement, subject to applicable law.
8. Return Shipping Costs
Responsibility for return shipping costs depends on the reason for the return.
Returns Due to Quality Issues or Fulfillment Errors
If an item is confirmed to be defective, damaged upon arrival, or incorrectly supplied due to our error, Zorlin Apparel LLC will cover reasonable return shipping costs or provide an appropriate return shipping arrangement.
Returns Due to Personal Preference
For returns due to reasons such as a change of mind, an unsuitable fit, or a preference for a different style, the customer is generally responsible for return shipping costs.
Please contact us before shipping a return so that we can confirm the applicable procedure and shipping responsibility.
Nothing in this section limits rights or remedies that cannot legally be excluded under applicable law.
9. Non-Returnable Items
Items may be ineligible for return if they:
Have been worn, washed, altered, or damaged through customer use.
Are missing required tags, accessories, or original packaging where these are necessary to assess return eligibility.
Show signs of misuse or are no longer in an acceptable condition for resale.
Fall within a legally permitted non-returnable category disclosed to customers before purchase.
These restrictions do not exclude returns, refunds, or other remedies required by applicable law, including remedies for defective or incorrectly supplied products.
Cancellation requests will be reviewed based on the order’s processing and shipment status. Once an order has been dispatched, cancellation may no longer be possible, and the standard return procedure may apply.
If an order is canceled after payment has been collected and the cancellation is approved, any applicable refund will generally be issued to the original payment method.
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